Refund Policy

At Hide & Craft, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

✅ 30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging.
Free from signs of wear, damage, or alterations.

🚫 Non-Returnable Items

The following items cannot be returned:

Custom or personalized orders made to your specifications
Items marked as final sale

🔄 How to Request a Refund

To initiate a return, please contact us within 30 days of receiving your order. Include your order number and reason for return. Our team will guide you through the process.

💳 Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

🔁 Exchanges

If you'd like to exchange an item for a different size or style, please contact us and we'll do our best to accommodate your request, subject to availability.